sueeeus

I was so anxious to see the doctor.  My first prenatal visit.  I wanted to see that ultrasound!!  I have been waiting, with as much patience as I can muster, and the day had finally arrived.  As did the snow.  Unable to confirm my appointment via phone or fax, I decided to brave the roads and go.  Luckily, MG was home and had put chains on the truck.  Enroute, there was one particular ice patch where the cars immediately behind us piled up in a body crunching heap.  We missed that mishap by a mere thread.  It was a very dangerous day to be out on the road.  Needless to say, when we arrived at the doctor’s office, and found a hand written note scrawled on a piece of paper taped to the door, stating, “We’re sorry.  We’re closed, due to the weather,” my patience reached its limit and I was sorely vexed.  Hrumph.  I’m going to give them a piece of my mind, I told MG.  He nodded, in dismissal.  He knows I’m not one to bark or raise a fuss.  Confrontation is not my thing.  Once safely home, I composed a note: 

Dear Health Center,

If in future you are closed due ot the weather, PLEASE change your message to clearly state that you are CLOSED.  To say you are understaffed implies that you are open, at less than full capacity.  I called about a dozen times, and at no point was I given the opportunity to leave a message, which is what your voice recording instructed callers to do.  It would have been nice to get a call telling me my appointment was cancelled.  A clear message on your voice recording would have sufficed.  I drove to your office, only to find that you are closed.  This wasted 2 hours of my time, and was completely unecessary, had you had an INFORMATIVE message on your recording.  Please leave a CLEAR message if this happens again.  It would save your patients a great deal of frustration. 

Sincerely,

Sueeeus

MG read it and asked me if I was going to send it.  Yes, of course I am, said I.  He was skeptical.  But I did it.  I faxed that note.  He was quite surprised at my gall.  (And so was I.)  Now I wonder if I should have just let it be, rather than send it.  But it’s too late for that.